Specialized On Site Representation Third Party Services for Tier 1, Tier 2, Tier 3, National or International OEM companies
We offer on-site representation services of our clients both national and international in organizations of different positioning within the value chain.
- Tier 3
- Tier 2
- Tier 1
- OEMs
Within this area, the main services we offer are:
- Inspection of parts according to customer requirements.
- GP12 implementation.
- Implementing CS1 level escalation processes.
- Implementing CS2 level escalation processes.
- Implementing CS3 level escalation processes.
- On-site customer representation of quality experts to provide complete response to quality issues.
- Customer representation for specific projects such as:R@R events, Documentation review, Support on launch projects, Process audits and Escalation processes.
We provide specialized staff in the different functional areas that in addition to representing our client On Site, is also the link between the organizations involved in the escalation processes.
- Quality.
- Manufacturing.
- Materials / Supply Chain.
- New Projects Launching.
- Customer Satisfaction.
Our offer staff activities on site includes:
- Coordination and participation in Conference Calls.
- Administration and management of the Open Issue List.
- Verification of task/activity implementation on site.
- Training and training required during the project.
- Review and audit of documents according to automotive and customer-specific standards.
- Implementation of kPI’s.
- Allocate resources in locations where required.
- Staff available 24 hrs.
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